Privacy Policy

Privacy Policy

Effective Date: November 2025

Introduction

At Luuma by Pavel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our online services.

1. Information We Collect

When you visit our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide when making a reservation, subscribing to newsletters, or contacting us.

• Non-Personal Information: Browser type, IP address, operating system, and pages visited on our site, collected automatically via cookies or similar technologies.

2. How We Use Your Information

We may use your information for purposes including:

• Processing reservations and enquiries
• Sending updates, promotions, and newsletters (with your consent)
• Improving our website and online services
• Analysing website usage to better understand visitor behaviour

3. Sharing Your Information

We do not sell or rent your personal information to third parties. Your information may be shared only:

• With service providers who assist us in operating the website or providing services (e.g., DinePlan for reservations)
• Where required by law or regulatory authorities

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience. Cookies may help us:

• Remember your preferences
• Analyse site usage
• Personalise content and marketing

You may disable cookies through your browser settings, but some website features may not function properly.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications at any time

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for updates.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: Protea Hotel, Arthurs Rd, Sea Point, Cape Town, 8005